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Beckum, 30. October 2013 Machine malfunctions and breakdowns can cause long downtimes, especially in intralogistics, causing production and delivery to come to a complete halt. High-quality systems can help prevent such costly consequences beforehand, but they still require maintenance and service. This is where the BEUMER Group Customer Support experts come in: BEUMER offers qualified maintenance and service world-wide to ensure a high level of system availability. One customer, for example, is Dangote, a cement manufacturer in Nigeria, where BEUMER specialists successfully increased the capacity of one of the older bucket elevators, using the latest heavy-duty technology. African company Dangote, based in Lagos, Nigeria has two ambitious goals - to compete with the leading cement manufacturers world-wide and prepare for an upcoming construction boom. Africa is an emerging continent, where the demand for cement is steadily increasing due to the continuously growing population and the need for infrastructure development. Dangote has been using BEUMER systems such as loading systems, belt conveyors and bucket elevators for years. Systems from third-party suppliers are also used. "When it came to a belt misalignment on a bucket elevator used for feeding silos with a height of more than 60 meters, we repeatedly had to endure production downtimes", explains Kornelius Thimm, head of Customer Support for BEUMER in Beckum, Germany. This is a typical problem, according to Thimm. The system had to be stopped repeatedly for the workers to correct the error. In the long run, however, this needed to be corrected.